FAQ

Q: Do you ship internationally?

 

Q: What is your Return and Exchange policy?

A: We sure do!  However, our store is not currently set up to ship everywhere.  If you live in a country we do not currently ship to, please email us and we can add your country along with shipping options for your location! You can also buy our full product line at GoodPeople.com. They're an internationally established online retailer and therefore tend to provide better international shipping rates than we can directly

 

 

A: Please see the Return & Exchange Policy link here.

Q: Do you offer a warranty on your products.

A: Currently, we only offer a Limited 1-year Warranty on our backpacks.  To see if your product fulfills the warranty requirements, or to submit a warranty claim, please visit our warranty page.

 

Q: Where is my order?  How do I track it?

A: Once we receive your order, it takes 1-3 days to process.  Depending on which shipping option you chose during checkout, it may take up to 8 business days for a package to reach its final destination.    A tracking number should have been included with your shipping confirmation email.  If you cannot locate your tracking number, please contact us so that we can provide you with a tracking number!

Q: Do you sponsor athletes?

A: We do currently sponsor a few athletes, but we are not currently looking to add any to our team at this time. However, if you feel like you are someone we should have our eye on, you can shoot us a message via our contact page.

 

Q: I added things to my cart, but how do I check out?

A: There may be a couple of reasons you can not check out.  To get to your checkout, simply click the black box in the top right corner that appears once you have added items to your cart.  This takes you to your shopping cart.  If you do not see this box, ensure that cookies are enabled in your browser. If you are on a mobile device, ensure that you are seeing the mobile version of our site.  To do this, try going to http://concretenative.squarespace.com.  If you still can not find your cart, try going to this link: https://concretenative.squarespace.com/commerce/show-cart. If this still is not working, please contact us so we can resolve the issue!

Q: Hey jerks! You don't have an answer for my question!

A: Well, that wasn't a question, was it? It's cool though, we forgive you.  Feel free to shoot us an email if you have a question not answered above!