Return & Exchange Policy

 

Return Policy

Currently, Concrete Native is a very small operation.  We do not have the means to process refunds or take back product.  We would be happy to give you an exchange for something of equal value, please see our Exchange policy.  If you feel you received defective product, and would like a refund based on this, please submit a claim through our warranty page.

 

 

Exchange Policy

We would be happy to allow you to exchange product via our website.  All exchanges must adhere to the following policies.

  • All exchanges must be within the first 15 days from the original purchase date.
  • Items being returned must be in original unworn, unwashed condition.  If we receive worn or washed product, your exchange will be denied.
  • Exchanges must be accompanied by a receipt.
  • The purchase price of the returned item(s) will be put toward a new purchase via our webstore.
  • You will not be refunded for the cost of shipping product back to us, however, we will  offer free shipping on your new item(s).

If your exchange meets the above criteria, please email us to begin processing your exchange!