Limited 1-Year Warranty | Concrete Native offers a Limited, 1-year Warranty against manufacturing defects on our backpacks only. These defects must be of a structural nature. For example: load bearing seams, buckles, straps. Any other issues will be considered normal wear. Concrete Native will repair or replace, at its discretion any products found to have defective manufacturing within the scope of normal and appropriate utilization and are within the Limited 1-year Warranty covenants which exclude normal wear. Claims should be presented at the point of initial purchase with proper documentation to validate claims thereunder. If you are unable to make a warranty claim at your point of initial purchase, you may make a claim using the form below. Remember, only defects are covered by our warranty. As a very small company, we do not have the means to replace bags on the basis of normal use wear and tear. Keep in mind that backpacks are textiles! Thread and fabric is not indestructable. If you believe you issue is due to manufacturer error and can not be explained through other means, please fill out the form below. Thank you for your patronage!